Refund Policy

1. Our Guarantee

At Valenza Media, we stand behind our services with a comprehensive guarantee. We are committed to delivering the results we promise, and if we don't, we'll make it right.

2. Refund Eligibility

You are eligible for a refund if:

• We fail to deliver the guaranteed 10+ qualified appointments in your first month
• You meet all client responsibilities outlined in our service agreement
• You maintain the minimum monthly ad spend requirement ($3,000+)
• You complete the full onboarding and setup process
• You provide timely approval of ad creative and campaigns

3. Refund Process

To request a refund:

1. Contact our support team within 30 days of the service period
2. Provide documentation of the performance metrics
3. Allow 5-7 business days for review and processing
4. Receive your refund via the original payment method

4. What's Not Covered

Refunds are not available for:

• Services that exceed the guaranteed minimum (partial refunds for underperformance)
• Clients who don't meet the minimum ad spend requirements
• Clients who don't complete the onboarding process
• Clients who don't approve campaigns in a timely manner
• External factors beyond our control (economic downturns, natural disasters, etc.)

5. Performance Metrics

We measure success based on:

• Qualified Appointments: Scheduled consultations with potential clients
• Lead Quality: Prospects who meet your target demographic and budget requirements
• Conversion Rate: Percentage of leads that become paying clients
• ROI: Return on investment for your marketing spend

6. Dispute Resolution

If you disagree with our performance assessment:

• Contact our support team to discuss the metrics
• We'll provide detailed reports and explanations
• If needed, we can arrange a call with our performance team
• We're committed to finding a fair resolution

7. Service Modifications

If you're not satisfied with our services but don't qualify for a full refund, we offer:

• Strategy adjustments at no additional cost
• Additional support and optimization
• Extended service periods to achieve results
• Partial refunds based on performance levels

8. Contact Information

For refund requests or questions about this policy: